Digital Accessibility

Accommodations or modifications will be available for people unable to access complex content, or archive content that was created in another format and later digitized or classified as not in active use according to the State of Colorado’s definition of “Active Use” in 8 CCR 1501-11 Technology Accessibility Rules.

To request reasonable accommodations or modifications or to report inaccessible information and communication technology (ICT), please fill out the form, Request a Reasonable Accommodation or Modification or Report Inaccessible ICT.

Should the form not be preferred, please send the request to EPCDigitalAccessibility@ElPasoCo.com with the following information.

Information needed in an email request or report:

• First and Last name of the person making the request or report.
• Email Address
• Phone Number
• Date of Issue
• Which El Paso site, page, document, or application are you having issues with or are requesting reasonable accommodations or modifications?
• Describe the barrier in detail: Note, that to help assist with your request/report, please add details about your devices and any assistive technology you may be using. Do not enter personal information such as account numbers, passwords, or payment information.

Other methods for submitting a request or report, like in-person interviews or recording the request or reported issue on tape, will be accommodated upon request for individuals with disabilities.

Acknowledgment for Submittal of the Reasonable Accommodation or Modification or Report Inaccessible ICT Request Form and/or Email:

I affirm that I am submitting my electronic email address and telephone number for the purpose of receiving future electronic communications from El Paso County related to this Reasonable Accommodation or Modification or Report Inaccessible ICT Request. I request that this information be kept confidential under C.R.S. § 24-72-204(2)(a)(VII).

Please note that other information you submit, including your name, may be subject to release under the Colorado Open Records Act.

Within 15 calendar days after receipt of the request or reported issue, the El Paso County Webmaster will contact the person initiating the request or reported issue for a meeting to discuss the submitted information and the possible resolutions. Within 30 calendar days of the meeting, the El Paso County Webmaster will respond in writing, and where appropriate, in a format accessible to the person submitting the request or a reported issue. The response will explain the position of El Paso County and offer options for substantive resolution.

If the response by the El Paso County Webmaster does not satisfactorily resolve the issue, the person making the request/report and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Deputy County Administrator Office or their designee.

Within 20 calendar days after receipt of the appeal, the Deputy County Administrator or his/her designee will meet with the person making the request/report to discuss the submitted information and possible resolutions. Within 30 calendar days after the meeting, the Deputy County Administrator or his/her designee will respond in writing, and, where appropriate, in a format accessible to the person initiating the request or reported issue, with a final resolution.