Our Digital Accessibility Statement

El Paso County is committed to providing equitable access to those who visit our site.

Our ongoing accessibility efforts align with the Web Content Accessibility Guidelines (WCAG) version 2.1 published by the World Wide Web Consortium (W3C), Level AA criteria. These guidelines not only ensure technology accessibility for users with sensory, cognitive, and mobility disabilities but also enhance usability for all individuals, regardless of ability.

The county is actively involved in continuous endeavors to guarantee that its website and digital content are accessible to individuals with disabilities, adhering to the regulations set forth by the Colorado Office of Information Technology rulemaking.

Process for Requesting Accommodation or Providing Feedback

Accommodations or modifications will be available for people unable to access complex content, or archive content that was created in another format and later digitized or classified as not in active use according to the State of Colorado’s definition of “Active Use” in 8 CCR 1501-11 Technology Accessibility Rules.

To request reasonable accommodations or modifications or to report inaccessible information and communication technology (ICT), please fill out the form, Request a Reasonable Accommodation or Modification or Report Inaccessible ICT.

Should the form not be preferred, please send the request to EPCDigitalAccessibility@ElPasoCo.com with the following information.

Information needed in an email request or report:

  • First and Last name of the person making the request or report.
  • Email Address
  • Phone Number
  • Date of Issue
  • Which El Paso site, page, document, or application are you having issues with or are requesting reasonable accommodations or modifications?
  • Describe the barrier in detail: Note, that to help assist with your request/report, please add details about your devices and any assistive technology you may be using. Do not enter personal information such as account numbers, passwords, or payment information.

Other methods for submitting a request or report, like in-person interviews or recording the request or reported issue on tape, will be accommodated upon request for individuals with disabilities.

Acknowledgment for Submittal of the Reasonable Accommodation or Modification or Report Inaccessible ICT Request Form and/or Email:

I affirm that I am submitting my electronic email address and telephone number for the purpose of receiving future electronic communications from El Paso County related to this Reasonable Accommodation or Modification or Report Inaccessible ICT Request. I request that this information be kept confidential under C.R.S. § 24-72-204(2)(a)(VII).

Within 15 calendar days after receipt of the request or reported issue, the El Paso County Webmaster will contact the person initiating the request or reported issue for a meeting to discuss the submitted information and the possible resolutions. Within 30 calendar days of the meeting, the El Paso County Webmaster will respond in writing, and where appropriate, in a format accessible to the person submitting the request or a reported issue. The response will explain the position of El Paso County and offer options for substantive resolution.

If the response by the El Paso County Webmaster does not satisfactorily resolve the issue, the person making the request/report and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Deputy County Administrator Office or their designee.

Within 20 calendar days after receipt of the appeal, the Deputy County Administrator or his/her designee will meet with the person making the request/report to discuss the submitted information and possible resolutions. Within 30 calendar days after the meeting, the Deputy County Administrator or his/her designee will respond in writing, and, where appropriate, in a format accessible to the person initiating the request or reported issue, with a final resolution.

Also, please note that certain files available for download from the ElPasoCo.com web site are in Portable Document Format (PDF). PDF files require the free Adobe Acrobat Reader to access.

County Grievance Procedure Under The Americans with Disabilities Act

In accordance with the requirements of the Americans with Disabilities Act of 1990 (“ADA”), El Paso County (“County”) will not discriminate against qualified individuals with disabilities on the basis of disability in the County’s services, programs, or activities. You can find PDF copies of our ADA Notice, Grievance Procedures, and Request for Accommodation or Barrier Removal on the Americans with Disabilities Act Compliance webpage.