El Paso County Strategic Performance Dashboard

The Department of Public Works monitors and maintains El Paso County’s vast network of paved roadways, representing a $3 billion asset. The County conducts condition measurements every three years to ensure the longevity and safety of roads. Roadway conditions are measured using advanced technology and industry-standard metrics like the Pavement Condition Index (PCI). This data also helps prioritize maintenance, rehabilitation, and reconstruction efforts, ensuring efficient use of resources and improved roadway conditions for all users.

As El Paso County grows and develops, stormwater management becomes increasingly important. New infrastructure like roads and buildings contribute to stormwater runoff, which can carry pollutants such as trash, fertilizers, and sediment into our streams and rivers. To combat this, the County operates 30 Permanent Control Measures (PCMs) designed to reduce pollutant discharge and improve water quality. Our Public Works Department inspects these PCMs annually, evaluating their condition and ensuring they function as intended. Proper maintenance is key to meeting the requirements of our Municipal Separate Storm Sewer System (MS4) permit, which helps protect local waterbodies and avoids costly fines for non- compliance. By prioritizing regular maintenance, we reduce long- term costs, lower the risk of flooding, and preserve the health of our waterways.

Fleet Management in El Paso County is responsible for providing transportation and construction equipment to 21 organizations, ensuring that these assets are available to support citizen services. To measure performance, the division tracks “Fleet Readiness,” which calculates the percentage of time vehicles and equipment are available versus unavailable due to maintenance or mechanical issues, aiming for a target of 95%. The data is collected using the Fleet Management System and has shown that the County’s investment in maintenance and replacement programs has helped maintain Fleet Readiness above the target. This data also allows for in-depth analysis of readiness by asset category, guiding future purchasing decisions based on performance. Ultimately, the data helps ensure that resources are used efficiently to support County departments and improve service delivery to the public.

The Facilities Condition Index (FCI) is a critical metric used by El Paso County to assess the condition of its facilities by comparing the total deferred maintenance costs to each building’s replacement value. The County tracks FCI using the MyFacilityInformer tool, helping to prioritize and plan maintenance needs based on available resources. Rather than using the traditional FCI scoring method, the County applies the Life Remaining Scale, which presents facility conditions based on the percentage of useful life remaining. In this approach, a 90% rating signifies that a facility is “On Track,” providing a clearer representation of long-term maintenance needs. This data-driven approach supports the County’s objective of maintaining and improving facility conditions through a Facilities Management System that assesses overall conditions and costs, guiding effective maintenance and rehabilitation efforts.

The El Paso County Parks & Community Services Department is updating its park maintenance strategy to better manage its assets and meet growing recreational needs. By implementing a Parks’ Condition Index, the County can systematically assess the state of trails, sport fields and sport courts, playgrounds, and other assets. This data will guide budgeting, maintenance, and strategic planning, while a new Computerized Maintenance Management System (CMMS) will help streamline maintenance tasks. Collecting and using this data will ensure that parks remain safe, vibrant, and accessible for residents.

El Paso County values citizen and employee input to improve services and foster community engagement. We regularly update our customer experience initiatives, focusing on Customer Satisfaction, Effort, and Advocacy to gauge how well we meet community needs. This feedback helps us identify improvement areas, aligning services with community expectations. By prioritizing customer engagement and transparency, we aim to enhance service quality, creating impactful and meaningful experiences for all.

El Paso County prioritizes employee engagement, recognizing its impact on service quality. Through a biannual Employee Engagement Index, the County assesses how valued, connected, and supported employees feel. Current data shows strong purpose alignment (90%) and role satisfaction (78%), with improvement opportunities in career growth. By enhancing employee support, the County strengthens its commitment to delivering exceptional services to the community.