2023 Strategic Plan Successes

To the left of the image are 3 scenic images showing the skyline, the el paso county seal in the middle, and to the left the words El Paso County Colorado, Our Core Values

We have collaboratively updated the El Paso County Strategic Plan, creating a flexible framework that adapts to community drivers. This strategic plan serves as our primary guide for consistent decision-making.

Accountability is fundamental to our strategic plan. It features a dashboard of performance indicators and measures to ensure we remain on track and accountable. Our success is gauged by our progress, and we are committed to working together toward this goal.

Our core principles and values tell the story of El Paso County as a whole, our employees, and our community. We are proud of who we are and honored to serve our community with excellence.

OBJECTIVE SUCCESSES IN 2023

INFRASTRUCTURE OBJECTIVE

Objective

Assess the condition of roadway, stormwater, facility, fleet, and park assets and implement strategies to sustainably fund, manage, and improve public-owned infrastructure.

“This initiative is a testament to our Core Value of transparency. With the baseline assessments we now have, we’re positioned to make data-informed decisions that will support our citizens now and, in the years, to come.” – Sunny Bryant

2023 Infrastructure Successes

Detailed Accomplishments:

  • May 2024 MATRIX Assessment: Completed a comprehensive inventory and condition assessment of public-owned infrastructure, significantly improving the management and maintenance of Parks, Facilities, Fleet, Stormwater, and Roads.
  • Comprehensive Asset Management Program: Initiated the implementation of a program designed to optimize the lifecycle management of infrastructure assets, enhancing service delivery and sustainability.
  • Tailored Infrastructure Asset Management Plans: Began work on developing specific plans for each asset class, ensuring targeted and efficient resource allocation.

Metrics and Impact:

  • Include specific metrics or data points showing improvements or progress, such as the number of assets assessed, condition ratings, or improvements in maintenance schedules.

SERVICE QUALITY OBJECTIVE

Objective

Improve the quality of county services with a qualified and engaged workforce dedicated to continuous improvement.

“Our commitment aligns with El Paso County’s Strategic Plan, focusing on the cornerstone of our mission: to improve the quality of County services with a qualified and engaged workforce dedicated to continuous improvement.” – Stacie Kwiteck

2023 Service Quality Successes

Detailed Accomplishments:

  • Innovation Awards and Solution Box: Recognized and implemented solution box leading to process improvements and increased efficiency. Developed and ready to launch the Innovation Awards program to recognize innovative ideas and process to also improve efficiency.
  • Employee Benefits Survey: Conducted a comprehensive survey to understand employee needs, resulting in informed changes to benefits packages and enhanced employee satisfaction.
  • Onboarding Toolkit: Developed a robust toolkit to streamline the onboarding process, ensuring new employees integrate smoothly and quickly into their roles.
  • 30/60/90 Day Surveys: Implemented surveys to gather feedback from new employees at key intervals, enabling continuous improvement in onboarding practices.

Metrics and Impact:

  • Highlight specific outcomes from these initiatives, such as improved employee satisfaction scores, reduction in onboarding time, or increased retention rates.

COMMUNITY TRUST OBJECTIVE

Objective

Increase community trust through improved communications and transparency.

“A cornerstone achievement was the creation of dual platforms for our Strategic Plan Framework – an internal portal for employees and an external site accessible through the County website. This dual approach ensures that both our team and the public are well-informed and engaged with our strategic initiatives.” -Crystal LaTier

2023 Community Trust Successes

Detailed Accomplishments:

  • EPIC Group Formation: Created a collaborative group of Public Information Officers to unify communication strategies across departments, enhancing consistency and transparency.
  • Communications Strategy: Developed a comprehensive strategy document to guide external communications, ensuring clear and effective messaging to the public.
  • Best Practices Data Collection Matrix: Established a framework for data collection, informing strategic planning and improving operational transparency.
  • Public-Facing Dashboard: Initiated planning and design for a dashboard to provide residents with real-time information on key metrics, fostering greater transparency and trust.
  • County Fair Satisfaction Survey: Conducted a survey to gauge public satisfaction, using the feedback to refine future events and services.

Metrics and Impact:

  • Provide specific data points or success stories, such as survey response rates, improvements in public perception, or specific changes implemented based on feedback.

HEALTH AND SAFETY OBJECTIVE

Objective

Foster partnerships to support community efforts to improve health and safety.

“With the aid of our public-facing dashboard, we plan to unify these initiatives. This will allow our citizens to gain a comprehensive understanding of what we are working towards, and it will illuminate the broader picture of our efforts.” – Pete Carey

2023 Health and Safety Successes

Detailed Accomplishments:

  • Focused efforts on better collecting and understanding county-wide efforts within health and safety initiatives across the County.