Strategic Objective: Service Quality
Key Results: Customer Experience Index
Customer Experience Index
Service Focused: We make a difference in our community by serving the residents of El Paso County.
Why are we collecting this data?
El Paso County values the input of our citizens and employees to enhance the services we provide. Community engagement is crucial in achieving this objective, and we are committed to providing regular updates on our customer experience initiatives to showcase the results of our efforts.
What data is being examined, and what metric is being calculated?
We measure:
1) Customer Satisfaction (contentment with services received)
2) Effort (ease of interactions)
3) Advocacy (customers’ sharing their experiences with others)
We do this to gain a comprehensive understanding of how well we are meeting our community’s needs. This helps us identify opportunities for enhancement and align our services with our customers’ requirements and expectations.
How is the data being used in support of our objective?
We are committed to informing our customer communities about our ongoing efforts to gather insights and enhance the customer experience. This initiative underlines our commitment to improving service quality and ensuring that County Services consistently deliver impactful experiences. By prioritizing customer feedback and engagement, we aim to make strategic improvements that benefit all those who rely on our services, fostering a stronger connection with our community.
Date page was last updated: January 2025
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